All orders ship through the United States Postal Service and should despatch within 1-2 business days of purchase date. (Excludes Made-To-Order and Custom Pieces).
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SHIPPING WITHIN THE UNITED STATES:
- Silver and Bronze Pieces - Insured, Ground Advantage Mail with Signature Confirmation*
- Enamel Pieces & Chains - Insured, Ground Advantage Mail with USPS Tracking*
*Sales Tax will be collected and remitted for customers based on their local tax rates.
SHIPPING TO CANADA:
- Insured, First-Class Mail International*
*Customer is responsible for Duty/Tax upon delivery. Dichotomie is not responsible for paying these fees to clear package though customs.
COMING SOON! SHIPPING EVERYWHERE ELSE:
- Insured, First-Class Mail International*
*If customer lives in a country that collects Duties or Taxes: Customer is responsible for Duty/Tax upon delivery. Dichotomie is not responsible for paying these fees to clear package though customs.
SHIPPING TO THE UK:
- As of January 1st, 2021, Dichotomie will not be shipping to any UK locations due to VAT laws and requirements. We are sorry for any inconvenience.
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Dichotomie is not responsible for any lost or stolen packages. Each package will be insured for the full value of purchase. If there are any issues with delivery, Dichotomie will open an insurance claim with the Postal Service. (Please note, to finish filing a claim, the customer will need to fill out a form as well). Once the claim has been approved and processed, the refund can be issued to the customer.
When checking out for a purchase, it is important that the customer enters their address accurately. Dichotomie can not replace and is not responsible for any packages sent to an address incorrectly entered by the customer.
If, for any reason, a piece needs to be returned for a refund, the customer is responsible for any return shipping costs. A refund will not be issued until the item has been returned and Dichotomie has deemed the piece is in its original condition. (Excludes Final Sale, Made-To-Order, and Custom items).
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Shipping Policy last updated - 08.05.23